Over $1 million in disputed charges has been waived or refunded through the Charge Complaint process established by the Ocean Shipping Reform Act of 2022 (OSRA) and administered by the Federal Maritime Commission. This milestone was reached on May 1, just over 10 months after OSRA became law.
The Charge Complaint process offers a streamlined procedure for shippers, consignees, truckers, and third parties to dispute charges levied by common carriers. By filing a complaint with the Commission, parties can seek resolution and potential refunds for unjust charges.
Detailed information about the charge complaint process is available on the Commission's website, including an instructional video and frequently asked questions.
It's important to note that the total amount waived or refunded through the charge complaint process does not include penalties or settlements resulting from the Commission's enforcement activities. The charge complaint process provides a separate avenue for dispute resolution.